Terms of Service.
The agreement between you and Vera. Written to be readable, not just legally airtight.
Last updated: 28 May 2026
These Terms are a real legal agreement, but we've tried to keep them plain and fair. This page is a general summary of the agreement and is not legal advice. If anything is unclear, email us at contact@veleria.com.au and we'll happily explain.
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the Vera application and related services ("Vera", "the Service"), operated by Veleria ("we", "us", "our"), based in Melbourne, Australia. By creating an account, downloading the app, or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use Vera.
2. Eligibility
You must be at least 13 years old (or the minimum age of digital consent in your country) to use Vera. By using the Service you confirm that you meet this requirement and that the information you provide is accurate. If you are using Vera on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.
3. Your Account
You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to keep it up to date. Notify us immediately at contact@veleria.com.au if you suspect unauthorised use of your account. We are not liable for any loss arising from unauthorised account use where you have not kept your credentials secure.
4. Subscriptions & Billing
Vera offers a Free plan and paid plans (Plus, Pro, and Ultra). Paid subscriptions are billed through the Apple App Store under Apple's standard terms. Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before renewal. You can manage or cancel your subscription any time in your App Store account settings. Prices are shown in your local currency and may vary by region.
5. Free Trials
Paid plans may include a free trial period. If you do not cancel before the trial ends, you will be charged for the subscription automatically. You may cancel at any time during the trial through your App Store settings to avoid being charged. Only one trial is available per user; we may withdraw or modify trial offers at any time.
6. Refunds
All purchases are processed by Apple and are subject to Apple's refund policy. To request a refund, contact Apple Support through your App Store account. Nothing in these Terms limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws, which may entitle you to remedies that cannot be excluded.
7. Acceptable Use
You agree not to misuse Vera. This includes not using the Service for unlawful purposes; not attempting to reverse engineer, hack, or disrupt the Service; not uploading harmful, illegal, or infringing content; not using Vera to harass or harm others; and not attempting to access another user's data. We may suspend or terminate accounts that violate these rules.
8. Your Content
You retain full ownership of the content you enter into Vera — your tasks, notes, journal entries, health logs, finances, messages, and files. By using the Service, you grant us a limited licence to store and process your content solely to operate and provide the Service to you. We do not claim ownership of your content and we do not use it to train AI models.
9. AI-Generated Content
Vera uses artificial intelligence to generate responses, suggestions, and insights. AI output may occasionally be inaccurate, incomplete, or inappropriate, and should not be relied upon as professional advice. Vera is not a substitute for qualified medical, legal, financial, or mental-health professionals. Always use your own judgement and consult a professional where appropriate.
10. Shared Spaces
When you create or join a Shared Space, content within that space is visible to all members of the space. You are responsible for what you choose to share. We are not responsible for how other members use shared content. You can leave a Shared Space at any time, and space owners can manage membership and remove members.
11. Intellectual Property
Vera, including its software, design, branding, AI characters, and content (excluding your own content), is owned by Veleria and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our written permission.
12. Third-Party Integrations
Vera may let you connect third-party services (such as your calendar or music accounts). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and connecting them is at your own discretion. You can disconnect an integration at any time from your settings.
13. Service Availability
We work hard to keep Vera available and reliable, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or reasons beyond our control. We may modify, suspend, or discontinue features at any time, and will give reasonable notice of significant changes where practical.
14. Disclaimers
To the maximum extent permitted by law, Vera is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, secure, or meet your specific requirements. This does not exclude any guarantees that cannot lawfully be excluded, including under the Australian Consumer Law.
15. Limitation of Liability
To the extent permitted by law, Veleria will not be liable for any indirect, incidental, special, or consequential damages, or for loss of data, profits, or goodwill, arising from your use of Vera. Where liability cannot be excluded, our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited under applicable law.
16. Termination
You may stop using Vera and delete your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that could cause harm or legal liability. On termination, your data is retained for 30 days and then permanently deleted, unless we are required to retain it by law.
17. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notice before they take effect. Your continued use of Vera after changes become effective constitutes acceptance of the updated Terms.
18. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
19. Contact
If you have any questions about these Terms, contact us at contact@veleria.com.au. We aim to respond within 24 hours.
Questions about these terms?
We're a real team in Melbourne. If anything here is unclear, just ask — we'll explain it in plain English.
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