LegalTerms ofservice.

These Terms of Service (the Terms) govern your access to and use of the Vera application, the getvera.au website, and any related services (together, Vera or the Service).

By downloading Vera, creating an account, or using the Service in any way, you agree to these Terms. If you do not agree to them, do not use Vera. If you are using Vera on behalf of an organisation, you confirm that you have authority to bind that organisation.

Vera is operated by Veleria, based in Melbourne, Australia. References in these Terms to we, us and our are references to that operator.

Vera is built and run by a small operation rather than a large company. That does not change your rights under these Terms or under law, and it does not reduce our obligations to you.

You must be at least 13 years old to use Vera, or older if the minimum age for consenting to online services in your country is higher than that. If you are under the age of majority where you live, you may only use Vera with the involvement of a parent or guardian who agrees to these Terms on your behalf.

Vera is not directed at children under 13 and we do not knowingly collect information from them. If we become aware that an account belongs to someone under the minimum age, we will close it and delete the information held in it.

You confirm that the information you give us when you sign up is accurate, and that you are not barred from using the Service under any applicable law.

You are responsible for keeping your account credentials secure, and for everything that happens under your account. If you sign in with Apple or another provider, you are also responsible for the security of that account.

Tell us promptly at contact@getvera.au if you believe someone else has accessed your account. We are not responsible for loss arising from unauthorised use of your account, except to the extent it was caused by us.

One account is for one person. Do not share your login, and do not sell, transfer or licence your account to anybody else.

Vera has a free plan and a paid plan. What each of them includes, and what each of them costs, is set out on the pricing section of this website and inside the app at the point of purchase. Those are the current terms of sale, and they prevail over any older description of a plan you may find elsewhere.

Paid subscriptions are sold and billed through the Apple App Store, subject to Apple's own terms. We do not take your payment details and we cannot see your card.

Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before the renewal date. You can cancel at any time in your App Store account settings. Cancelling stops the next renewal; it does not end the period you have already paid for.

We may change the price of a plan. Where a change affects a subscription you already hold, it takes effect from the next renewal after we have given you notice, and you can cancel before then if you do not want to continue.

We may also change what a plan includes. If a change materially reduces what you are paying for, we will tell you before it takes effect and you may cancel.

A paid plan may be offered with a free trial. If you do not cancel before the trial ends, it converts to a paid subscription automatically and you will be charged.

You can cancel at any point during a trial in your App Store settings. One trial is available per user. We may change or withdraw a trial offer at any time, which does not affect a trial already running.

Purchases are processed by Apple, so refunds are handled under Apple's refund policy through your App Store account rather than by us.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where the Australian Consumer Law applies, our goods and services come with guarantees that cannot be excluded, and you may be entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss.

You agree not to use Vera to do anything unlawful, and not to use it to harass, threaten, defame or harm anybody.

You agree not to attempt to reverse engineer, decompile, scrape, probe or interfere with the Service or its infrastructure, not to circumvent any limit or access control, and not to use automated means to access it other than as we expressly permit.

You agree not to upload content you have no right to upload, not to attempt to reach another person's data, and not to use Vera to build or train a competing product.

We may suspend or close an account that breaches this clause, and we may do so without notice where the breach is serious or ongoing.

You keep ownership of everything you put into Vera. Your notes, tasks, entries, logs, messages and files remain yours.

You grant us a limited, non exclusive licence to host, store, transmit and process that content strictly to operate the Service and provide it to you, including sending the necessary parts of it to the providers that power the assistant so it can respond. That licence exists so the app can work, and it ends when you delete the content or your account.

We do not sell your content and we do not use it to train artificial intelligence models. How your information is handled is set out in the Privacy Policy, which forms part of these Terms.

You are responsible for the content you put in, including for having the right to put it there.

If you send us an idea, a suggestion, a bug report or any other feedback, you agree that we may use it without restriction, without obligation and without payment, and that we may build it into the Service.

This does not give us any rights over your personal content. It exists so that a suggestion sent by email does not create a claim over the feature it inspires.

Vera generates responses, suggestions and summaries using artificial intelligence, including services provided by third parties. Output of this kind can be wrong, incomplete, out of date, or unsuitable for your situation, and it can be wrong while sounding confident.

You should not act on anything Vera produces without exercising your own judgement. Check anything that matters.

Because output is generated, we cannot promise it will be unique to you, and similar output may be produced for other people.

The assistant may take actions in the app on your instruction, such as creating an entry or a reminder. You remain responsible for reviewing what it did.

Vera is not a doctor, a psychologist, a lawyer, an accountant or a financial adviser, and nothing it produces is professional advice of any kind. It does not diagnose, treat or manage any medical or psychological condition.

Anything in the app touching on health, mood, food, exercise or money is general information only. Speak to a qualified professional before making a decision that matters.

Vera is not an emergency service and cannot summon help. If you or somebody else is in danger, contact your local emergency number. In Australia that is 000. If you are struggling, Lifeline is on 13 11 14.

A Shared Space lets you share part of Vera with other people. Anything you put into a space is visible to every member of that space, and you are responsible for deciding what to put in.

You are responsible for the people you invite. We are not responsible for what other members do with content they can see, and we cannot retrieve or unshare something once another member has seen it.

You can leave a space at any time. A space owner can manage membership and remove members. Leaving a space does not delete content you contributed while you were in it.

Vera may let you connect other services you use. Those services are operated by other people under their own terms and privacy policies, and we are not responsible for them, for their availability, or for what they do with information you authorise them to receive.

You can disconnect an integration at any time in your settings. Connecting one is your decision.

The Service, including its software, interface, design, name, branding, and the characters that appear in it, belongs to Veleria or its licensors and is protected by intellectual property law. Your content is excluded from this.

You may use Vera for your own personal use under these Terms. You may not copy, modify, distribute, sell, licence, or create derivative works from any part of the Service without our written permission, and you may not use our name, characters or branding without it.

We try to keep Vera running and we do not promise that it always will be. It may be unavailable for maintenance, for updates, or for reasons outside our control.

Vera is actively being built. Some features are new, some are labelled as being in preview or in beta, and those are provided as they are, may change substantially, may behave unpredictably, and may be withdrawn. Do not rely on a feature in that state for anything important.

We may add, change, suspend or remove features. Where a change materially reduces what a paid plan gives you, we will give notice under the plans clause above.

You can stop using Vera whenever you like, and you can ask us to delete your account by writing to contact@getvera.au from the address you signed up with.

We may suspend or close your account if you breach these Terms, if your use creates a legal risk or a risk to other users, or if we are required to by law. Where it is reasonable to do so, we will tell you first and give you a chance to put it right.

When an account is closed, the content in it is deleted, other than anything we are required to keep by law or need to keep to resolve a dispute. Deletion is not reversible, so export anything you want to keep before you ask.

The clauses that by their nature should survive the end of this agreement do survive it, including those covering your content, our intellectual property, disclaimers, liability, indemnity and governing law.

To the maximum extent permitted by law, and subject to the consumer rights clause above, Vera is provided as is and as available, without warranty of any kind, whether express or implied.

We do not warrant that the Service will be uninterrupted, timely, secure or error free, that any defect will be corrected, or that it will meet your particular requirements.

To the maximum extent permitted by law, and subject to the consumer rights clause above, we are not liable for indirect, incidental, special, punitive or consequential loss, nor for loss of profit, revenue, goodwill, opportunity, or data, however it arises.

Where our liability cannot be excluded but can be limited, our total liability to you for all claims connected with the Service is limited to the greater of the amount you paid us in the twelve months before the claim arose, or one hundred Australian dollars.

Nothing in this clause limits liability that cannot be limited at law, including for fraud, or for death or personal injury caused by negligence.

You agree to indemnify us against any claim, loss, damage, cost or expense, including reasonable legal costs, arising out of your breach of these Terms, your misuse of the Service, your infringement of somebody else's rights, or content you put into Vera.

This does not apply to the extent the claim was caused by our own breach or negligence.

Our Privacy Policy explains what information we collect, why, where it goes and how long it is kept. It forms part of these Terms, and by using Vera you agree to it as well.

We may update these Terms. Where a change is material, we will give you reasonable notice by email or in the app before it takes effect, and the effective date at the top of this page will change.

If you keep using Vera after a change takes effect, you accept the updated Terms. If you do not accept them, stop using the Service and close your account.

Every version is dated, and the change history at the bottom of this page records what changed and when.

We will send notices to the email address on your account, so keep it current. You can send notices to us at contact@getvera.au.

If something goes wrong, write to us first and give us a fair chance to fix it. You agree to raise a dispute with us in writing and to allow thirty days to resolve it before starting proceedings, except where you need urgent relief from a court or where a law says otherwise. Most things are sorted out in an email.

These Terms, together with the Privacy Policy and anything else we expressly incorporate, are the entire agreement between you and us about the Service, and replace anything said or written before.

If any part of these Terms is found to be unenforceable, that part is severed and the rest continues to apply.

If we do not enforce a right straight away, we do not lose it.

You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a sale, merger or reorganisation of the business, and if we do, your rights are unaffected.

We are not liable for a failure to perform caused by something outside our reasonable control, including an outage at a supplier we depend on.

There is no agency, partnership, employment or joint venture between us.

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non exclusive jurisdiction of the courts of that place, and of any court that may hear appeals from them.

If you are a consumer somewhere else, this does not deprive you of the protection of any law of your own country that cannot be departed from by agreement.

Questions about these Terms go to contact@getvera.au. It comes straight to the person who builds Vera, and it usually gets a reply within a day or two.