Privacy Policy
How Vera collects, uses, and protects your information.
Last updated: 12 April 2026
1. Who We Are
Vera is operated by Veleria ("we", "us", "our"), based in Melbourne, Australia. We are committed to protecting your privacy and handling your personal information responsibly. Contact us at contact@veleria.com.au.
2. Information We Collect
Account Information: Email address, name, and password when you create an account. Usage Data: Tasks, habits, health logs, journal entries, financial records, meal plans, calendar events, and other data you voluntarily enter into Vera's 16 life modules. AI Conversations: Messages you exchange with AI characters are stored to provide continuity and personalised responses. Device Information: Browser type, operating system, IP address, and device identifiers for security and analytics. Payment Information: Processed securely by Stripe. We never store your credit card details on our servers.
3. How We Use Your Information
We use your information to provide, maintain, and improve Vera's services, including personalising AI responses, generating insights across your life data, syncing calendars, processing payments, and sending service-related communications. We do not use your data to train AI models.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data with service providers (Supabase for hosting, Stripe for payments, OpenAI for AI features, ElevenLabs for voice) solely to operate the service. All providers are bound by data processing agreements.
5. Data Security
We implement row-level security (RLS) on all database queries, encrypt data in transit with TLS 1.3, and encrypt files at rest in our document vault. Despite our best efforts, no method of electronic storage is 100% secure.
6. Shared Spaces
When you join a Shared Space, certain data (shopping lists, tasks, calendar events, chat messages) is visible to other members of that space. You control what you share and can leave a space at any time.
7. Data Retention & Deletion
Your data is retained as long as your account is active. If you cancel, data is retained for 30 days before permanent deletion. You can export all your data at any time from your account settings.
8. Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, and delete your personal information. You can exercise these rights by contacting us at contact@veleria.com.au or through your account settings.
9. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.
10. Changes
We may update this policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of Vera after changes constitutes acceptance.
11. Contact
For privacy concerns, contact us at contact@veleria.com.au.